We had used Baase for previous support on Sage 50 and took the issue to them to ask their advice. Baase met with us initially to talk through our requirements and understand our current processes, the complexities of our operation and the limitations we were experiencing with the existing system.
There is much greater efficiency and accuracy in order processing which has resulted in the reduction of admin costs and an improvement in our service levels. Order entry errors have been reduced significantly. Due to the flexibility of the system the package that Baase has created provides us with accurate and timely information, which has massively improved our reporting mechanisms, both internally and for monthly submissions to the Group.
Baase has fitted in with the ebb and flow of our business and has become part of the team. They are on hand when needed and will always find a system solution to any issue or conundrum that the business throws at us, with a professional, courteous and good humoured approach to it all.
Lauren Ravenscroft, Finance Director
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